The Most Important Facts About Both Stores

European Union Stock was created for the convenience of European Union customers – the whole delivery process is simplified, you can pay in EUR and don’t have to worry about customs clearance. European Union companies who have a valid VAT ID can buy with 0% VAT tax.

Thanks to the new European Union Stock, customers from Belarus and Ukraine can now buy Zortrax M200 and they’ll have the package shipped by the Polish Postal Service.

Customers from countries outside the EU (International Stock) pay in USD, their packages are shipped from HK. Please bear in mind that you, as the customer, are responsible for all customs duties and taxes.

European Union Store
Pay in: EURO
Shipping from: Poland
For: European Union countries ONLY
lower shipping costs
no duties and customs clearance necessary
possibility to choose 0% VAT invoice for companies with valid EU VAT

International Store
Pay in: USD
Shipping from: HK/China
For: All countries
International shipping to all countries worldwide

For EU countries we ship from Poland and for all other countries from Hong Kong. Please check the detailed lists on our website to see if your country is listed – it will help provide the best customer service available to you and the shortest handling time.

Tax Information – EU Store
Prices in the store are Net. If you’re a retail customer we’ll add 23% VAT tax. If you run a business and have a VALID European VAT ID, VAT tax is equal to 0%. When Zortrax products sold to the EU, customers don’t have to pay customs clearance as the law doesn’t require it. No additional fees are associated with import to EU countries.

IMPORTANT: Ukraine and Belarus – additional import duty and taxes may apply

Tax Information – International Store
Customers are responsible for covering all costs connected with importation of goods to their countries, such as customs duty and applicable import VAT rate in a given country. Fees associated with import are different for each country and Zortrax Store doesn’t provide detailed information about them.
Read more at FAQ

The Warranty
We have worked on the terms and conditions of the 1 year Zortrax M200 Z-Care warranty, and it’s as follows:

Z-Care Warranty applies to:
a) Retail Customers – who bought the product at a standard price
b) Companies – which bought the product with additional Z-Care Warranty

Warranty doesn’t apply to:
c) Companies – which bought the product at a standard price

Read more at Z-Care Warranty

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